BPO Frontoffice

BPO FrontOffice (Business Process Outsourcing for FrontOffice) involves outsourcing activities directly related to customer interaction and external contact management. The focus of BPO FrontOffice is to optimize operations that impact the customer experience, ensuring efficient, agile, and high-quality service.

BPO Backoffice

BPO BackOffice (Business Process Outsourcing for BackOffice) refers to outsourcing a company's internal processes that are essential for business operations but do not directly involve customer contact or sales activities. These processes are generally administrative, operational, and repetitive, but they are crucial to ensuring efficiency and supporting the company's core activities.