The main focus is to identify each stage of an operation, from the beginning to the final delivery of the product or service, mapping who is responsible for each task, which resources are used and what the expected results are at each stage. This documentation is usually done through flowcharts or diagrams, which offer a clear and sequential view of how the work flows within the organization.

Once mapped, processes can be analyzed for bottlenecks, redundancies, or inefficiencies that can be improved. This diagnosis allows us to identify areas where automation, simplification, or redistribution of responsibilities can optimize operations, reduce costs, and improve the quality of the final product. In addition, process mapping serves as an important basis for future continuous improvement initiatives, such as the implementation of RPA, BPA, WPA, or BPO, ensuring that the changes made are aligned with the company’s operational reality.

In short, process mapping is an essential tool for companies that want to deeply understand their operations and identify opportunities for optimization, providing a complete view of workflows and paving the way for innovation and automation initiatives.